1. Introduction

Sanpome Farmers Producer Company Ltd. (“we”, “our”, or “us”) is committed to protecting the privacy of farmers, customers, and website users. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, agricultural products, and communication channels, including WhatsApp.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• • Name
  • Phone number
  • Email address (if provided)
  • Location (village, city, district, state)

b. Agricultural & Inquiry Data

• • Crop details or farming requirements
  • Product inquiries (biofertilizers, biocontrol agents, fruits, etc.)
  • Messages submitted via forms or WhatsApp

c. Technical Information

• • IP address
  • Device and browser details
  • Interaction timestamps

3. How We Use Your Information

We use your information to:

• Respond to agricultural inquiries and provide guidance
• Share product information and recommendations
• Provide support related to farming solutions and products
• Improve our services and farming solutions
• Maintain internal records

4. WhatsApp Communication

If you contact us via WhatsApp:

• You consent to receive messages related to your inquiry or farming needs
• We only send messages:
  • In response to your request, or
  • Through approved message templates as per Meta policies

We do not send unsolicited or spam messages.

5. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

• Internal team members (sales, agricultural experts, support staff)
• Service providers (hosting, CRM tools)
• Government or legal authorities if required

6. Data Storage and Security

• Your data is stored securely on protected servers or trusted third-party platforms
• We take reasonable steps to protect your data
• Access is restricted to authorized personnel only

7. Data Retention

We retain your data only as long as necessary to:

• Fulfill your inquiry or service request
• Provide ongoing support
• Comply with legal obligations

8. Your Rights

You have the right to:

• Request access to your data
• Request correction of your data
• Request deletion of your data

9. Data Deletion Requests

To request deletion of your data, please contact us:

📧 Email: sanpome007@gmail.com

We will process your request within 7–10 business days.

10. Cookies

Our website may use cookies to improve user experience and analyze performance. You can disable cookies through your browser settings.

11. Third-Party Services

Our services may integrate with third-party platforms such as WhatsApp (by Meta). Your interactions with these platforms are governed by their respective privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

13. Contact Us

For any questions regarding this Privacy Policy:

📧 Email: sanpome007@gmail.com
📞 Phone: +91-9890155405
🌐 Website: https://sanpome.in/